Shipping Policy

New Gunjan – Shipping Policy

Last updated: 07 July 2026

Thank you for shopping at newgunjan.com. This Shipping Policy outlines the terms and conditions for shipping and delivery of products purchased from our store. Please read this policy carefully before placing your order.

Interpretation and Definitions

Interpretation
The words in which the initial letter is capitalised have meanings defined under the following conditions. These definitions apply whether the terms appear in singular or plural.

Definitions
For the purposes of this Shipping Policy:

1. "Company" (referred to as "the Company", "We", "Us", or "Our") refers to New Gunjan.
2. "Goods" refers to the items offered for sale.
3. "Orders" means a request by You to purchase Goods from Us.
4. "Website" refers to newgunjan.com, accessible from https://newgunjan.com.
5. "You" means the individual accessing or using the service, or the company or legal entity on whose behalf such individual is acting.
6. "Shipping" refers to the process of delivering goods to customers.
7. "Delivery" refers to the receipt of goods by the customer.

Shipping Information

We ship across India. We strive to process and ship all orders as quickly as possible; note that timelines may vary depending on your location and prevailing conditions.

Processing Time
Orders are processed within 1–3 business days after order confirmation. During peak seasons, festivals, or sales, processing times may be extended.

Delivery Time
Delivery usually takes 3–7 business days, depending on your location. Delivery timelines may vary due to festivals, weather conditions, or courier delays.

Cash on Delivery (COD)

1. COD is available only on orders above ₹599.
2. Orders below ₹599 must be prepaid.

Shipping Costs

Shipping costs, if applicable, are calculated based on the weight of your order and your delivery address. All shipping costs are clearly displayed at checkout before you complete your purchase.

Order Tracking

Once your order is dispatched, you will receive tracking details so you can follow your order status.

Delivery Address

Please ensure that your delivery address is complete and accurate. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If delivery fails after all attempts, the package will be returned to us, and you may be charged for the return shipping cost.

Shipping Restrictions

We currently ship only within India. Some items may be subject to additional shipping restrictions or timelines due to size, weight, or courier serviceability in your area; any such restrictions will be indicated on the product page.

Damaged or Lost Packages

If your package arrives damaged, defective, or is lost in transit:

1. Inform us within 24 hours of delivery.
2. Share your order number, an unboxing video, and clear photos of the product.
3. After verification, we will arrange a replacement or an appropriate resolution.

Refunds for damaged, defective, or lost items are only processed where a replacement cannot be provided, in line with our Return & Refund Policy.

Weather and Unforeseen Events

Shipping delays may occur due to weather conditions, natural disasters, or other events beyond our control. We will communicate any significant delays to affected customers where possible.

Contact Us

If you have any questions about our Shipping Policy, please contact us:

New Gunjan
📍 Kanchrapara, West Bengal
📞 +91 9831164682
Country: India

We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting to our website.